Frequently Asked Questions

For residential properties, we recommend professional window cleaning 2-4 times per year, depending on your environment. Homes near busy roads, construction areas, or with many trees may benefit from more frequent cleaning. Commercial properties typically need monthly or bi-monthly service to maintain a professional appearance. We can help you determine the ideal schedule based on your specific needs and budget.

Yes, our residential window cleaning service includes both interior and exterior window cleaning, along with screen cleaning when requested. For commercial properties, we can provide interior cleaning during off-hours to minimize disruption to your business operations. We'll work with you to determine which services are most important for your needs and budget.

We use professional-grade, eco-friendly cleaning solutions that are safe for your family, pets, and the environment. Our cleaning products are biodegradable and leave no harmful residues. For customers with specific sensitivities or preferences, we can discuss alternative cleaning solutions. We never use harsh chemicals that could damage your windows, frames, or surrounding landscaping.

For exterior-only cleaning, you don't need to be home. However, if you've requested interior window cleaning, someone will need to be present to provide access to your home. We can work around your schedule and are happy to arrange service times that are convenient for you. For commercial properties, we can coordinate with building management or security personnel.

Our pricing is based on several factors including the number of windows, window size, accessibility, height, and specific services requested (interior/exterior, screens, etc.). We provide free estimates that include a detailed breakdown of costs with no hidden fees. Factors that may affect pricing include multi-story windows, difficult access areas, or heavily soiled windows requiring extra attention.

Yes! We offer several discount programs: 15% off for quarterly and annual service contracts, 10% discount for senior citizens (65+), $20 off for first-time customers, and 10% savings when bundling multiple services (windows + gutters + pressure washing). Regular customers also receive priority scheduling and seasonal service reminders.

We recommend scheduling 1-2 weeks in advance for regular service, especially during peak seasons (spring and fall). However, we often have same-day or next-day availability for urgent needs. Emergency and rush services are available with appropriate surcharges. Call before 2:00 PM for potential same-day estimates.

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is typically due upon completion of service, though we can arrange alternative payment schedules for large commercial accounts. We provide detailed invoices for all services performed.

We stand behind our work with a 100% satisfaction promise. If you're not completely happy with our service, we'll return at no charge to address any concerns and make it right. Customer satisfaction is our top priority, and we won't consider the job complete until you're completely satisfied with the results.

Service time varies based on property size and specific requirements. A typical residential home (15-25 windows) takes 1.5-3 hours for complete interior and exterior cleaning. Commercial properties vary widely based on size and accessibility. We'll provide an estimated timeframe during your free estimate consultation.

We provide year-round service, though winter scheduling may be more limited due to weather conditions. We don't clean exterior windows during active precipitation, freezing conditions, or high winds for safety reasons. We'll work with you to reschedule if weather conditions are unsafe or would compromise cleaning quality.

Yes, we are fully licensed and carry comprehensive liability insurance and workers' compensation coverage. This protects both our team and your property during service. We're happy to provide proof of insurance upon request, and all necessary permits and licenses are maintained and current.

Yes, we specialize in solar panel cleaning using methods that won't void your warranty. Dirty solar panels can lose 15-25% efficiency, so regular cleaning is important for maximizing your investment. We use deionized water and specialized tools designed specifically for solar panels. We can also install bird deterrents to reduce future maintenance needs.

Yes, we have the equipment and expertise to handle multi-story commercial buildings safely. Our team is trained in high-rise cleaning techniques and we carry specialized insurance for elevated work. We can provide regular maintenance schedules that minimize disruption to your business operations.

Post-construction cleaning includes removal of paint splatters, construction adhesive residue, protective films, concrete dust, and other construction-related debris. We use specialized tools and techniques to safely remove these materials without scratching or damaging the glass. This service often requires multiple cleaning passes to achieve optimal results.